Return / Refund Policy

At Yzona, we value your satisfaction with our products and aim to provide a seamless return and warranty process.
Please read our policy carefully to understand your options and responsibilities.

30-Day Return Policy

We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may initiate a return within this period.

Return Conditions:

• Items must be unused and in new, resellable condition to qualify for a full refund.
• All returns must include a Return Material Authorization (RMA) number.
To obtain an RMA number, please email us at support@yzona.com or contact our live chat support anytime between Monday and Friday, we will response in 6-8 hours (excluding federal holidays).

Return Time Limit:

Orders are eligible for return or exchange within 30 days of the purchase date. After this period, returns are not accepted. However, if you wish to exchange an item after 30 days, please contact us; we may offer a partial refund or credit towards another purchase.

Return Eligibility:

To qualify for a return, the item must be in the same condition as when you received it: unworn, unused, with all original tags or labels, and in its original packaging. A receipt or proof of purchase is also required. Please note that orders exceeding 30 days are not eligible for return or exchange.

For returns due to non-quality issues, you are responsible for the return shipping fee as well as the original shipping and handling costs. If an order is refused or undeliverable, these fees will also be deducted from your refund. Once we have fully inspected the returned product, we will refund your purchase price, excluding shipping and handling fees.

Note: If your order has already been fulfilled and dispatched via shipping courier, and you have received a UPS, USPS, or DHL tracking number, we kindly ask that you wait until the package arrives before initiating the return process. This ensures a smooth and efficient handling of your return request.

Exchange/Replacement Policy

Self-Installation Errors:

Our products are designed for self-installation. However, if you make a mistake during installation and require a replacement, please email us with a photo and your replacement request. We will inform you of the replacement cost, which includes the material cost and shipping & handling fees. Our goal is to provide replacements at cost without profiting from replacement parts.

Exchanges:

If you receive an incorrect product or ordered the wrong item, you can exchange it within 30 days. To initiate an exchange, please take a photo of the product and send it to our support staff. We will respond within 24 hours to resolve the issue. The product to be exchanged must be unused and in its original packaging.

Return and Exchange Process:

Upon receiving the returned item, we will send a replacement. If the error was on our part, we will cover the exchange fees, including the return shipping label. However, if the exchange is due to an incorrect order on your part, we will charge an exchange fee that includes the original shipping cost and the return shipping cost.

Return and Exchange Address:

If your return&exchange is accepted, please return it to the return&exchange address we provided.

USA Warehouse Address #01
Address: 14570 Meyer Canyon Dr
City: Fontana
State: CA
Zip Code: 92336

USA Warehouse Address #02
Address: 400 Fairfield Road
City: Howell
State: NJ
Zip Code: 07728

USA Warehouse Address #03
Address: 305 Best Friend Court, Suite 305
City: Norcross
State: CA
Zip Code: 30071

USA Warehouse Address #04
Address: 270 E Central Ave
City: San Bernardino
State: CA
Zip Code: 92408

USA Warehouse Address #05
Address: 11310 Cantu Galleano Ranch Rd
City: Mira Loma
State: CA
Zip Code: 91752

USA Warehouse Address #06
Address: 1251 S Rockefeller ave unit B
City: Ontario
State: CA
Zip Code: 91761

USA Warehouse Address #07
Address: 13611 Jurupa Ave
City: Fontana
State: CA
Zip Code: 92337

Cancelation of Orders

We have a limited timeframe of 1 bussines days to process your order after you place it. Due to the speed at which we process orders (as quickly as possible), you must cancel your order within 1 bussines days of placing your order. If you do not cancel your order within 1 bussines days of placing the order, we cannot change it.

If more than 1 bussines days have passed since you placed your order we cannot cancel your order. Please see our Return Policy for return terms and instructions to send an order back for a refund, if desired.

We usually ship within 2 bussines days when in stock. You can cancel your order if you initiate the cancellation earlier than the shipment time and within the time we specify that you can initiate the cancellation (within 1 bussines days of placing the order).

Damaged Items Policy

If you receive a damaged item, you have 5 days from the receipt of delivery to report the damage to us. We will file a claim with the shipping provider and promptly send out a replacement during their investigation.
Please retain the box, all packaging materials, and the damaged item, as the shipping provider may require them for pickup. Additionally, we will need photos of the damaged item, including photos of the box and packaging materials.

We ask that you inspect your order upon receipt and contact us immediately if the item is defective or damaged.

Lost or Stolen Items

If you suspect that your item is lost or stolen, please report it to us within 5 days of delivery. We will file a claim with the shipping provider and expedite a replacement during the investigation. To support your claim, we may request video footage from doorbell cameras or other relevant evidence.

Please note that if the shipping provider denies the claim due to proof of delivery, we are not responsible for providing a replacement. Therefore, we encourage you to provide as much evidence as possible to support your claim.

As a gesture of goodwill, if your claim is denied and you choose to place a replacement order, we will offer you an additional discount. We are committed to ensuring you receive the product you deserve.

Warranty

Coverage:

Yzona warrants all aftermarket auto parts for Jeep Wranglers, Ford F-series, Dodge Rams, and Chevy Silverado against defects in materials/workmanship for the original purchaser’s lifetime.

Exclusions:

Normal wear and tear Improper installation/modification Damage from accidents/abuse/neglect

Claims Process:

Contact Yzona within 5 days of defect discovery Provide proof of purchase and product details Yzona will repair/replace/refund at our discretion

Limitations:

Non-transferable
No liability for indirect damages
Warranty void if product is altered

Should a replacement be necessary but not covered under warranty, we may charge the customer for material costs and shipping.
We are dedicated to making your experience with Yzona exceptional and strive to keep you as a loyal customer for life.

We encourage you to handle your product with care and follow the provided guidelines to ensure its longevity. If you have any questions or need assistance, please feel free to contact our customer support team.

Get in Touch

We're here to help! If you have any questions or need assistance with the return process, please reach out to our customer support team at support@yzona.com or connect with us via Live Chat. To ensure a smooth return, please request a return authorization before sending items back, as we cannot accept returns without this prior request. Your satisfaction is our priority, and we're committed to making your experience as seamless as possible.